Frequently Asked Questions
Everything you need to know about shopping with Cezar
What is the typical shipping timeframe for furniture items?
Standard delivery for furniture and large home decor items typically takes 5-10 business days. Custom-made pieces may require an additional 2-3 weeks for production and quality inspection.
Do you offer international shipping?
Currently, Cezar ships to customers within North America and Europe. Shipping costs and delivery times vary depending on the destination and the weight of the package.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-ordered furniture and final sale items are not eligible for return unless they arrive damaged.
Are the materials used in your products sustainably sourced?
Yes, at Cezar, we prioritize sustainability. We work with manufacturers who use FSC-certified wood and eco-friendly textiles to ensure our products are as kind to the planet as they are to your home.
What should I do if my item arrives damaged?
Please inspect your order upon delivery. If an item is damaged, contact our support team within 48 hours with photos of the damage and the packaging to initiate a replacement or refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna for larger purchases.